Frequently Asked Questions

Slicing

Cut the panettone in half through the paper mold and cut the half into desired slices. 

Storing

From Roy panettone has a shelf life of 30 days. To preserve its freshness, keep it tightly sealed in the bag that it comes in and store it at room temperature away from direct heat or sunlight.

Serving

Enjoy panettone at room temperature or lightly toasted for 2-3 minutes at 375 degrees Fahrenheit and pair it with a coffee, tea, or dessert wine.

Crema

The cream ingredients are: hazelnuts (45%), sugar, cocoa powder, skim milk powder, cocoa butter, sunflower oil, emulsifier: sunflower lecithin, natural flavors. contains: hazelnut, milk. The shelf life for the crema is 18 months and is best unrefrigerated.  

UPS Ground Shipping

We ship via UPS Ground and unfortunately, cannot accommodate specific shipping requests. It takes about 1-2 business days to ship to the West Coast and 3-5 business days to ship to the East Coast. The shelf life for the crema is 18 months and is best unrefrigerated.  

International Shipping/Shipping to Alaska and Hawaii

We one day hope to expand internationally but for now, we unfortunately do not ship outside of US (excluding Hawaii and Alaska).  

Editing an Order

Please email our customer support team at support@thisisfromroy.com  

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